Richmond Armchair Power Brown

Lowest Prices, Guaranteed

We're very confident that we won't be beaten on price for any of the items that you can find on our website. In the unlikely event that you're able to find the item/s cheaper elsewhere, our promise is simple.  We will match the final sale price of identical items, in new condition, at any online retailer operating and delivering within the United Kingdom. We'll even refund you the difference if you find any items cheaper elsewhere before your furniture has been delivered. You can rest assured that you're getting the best price at Furniture Warehouse.

We'll be with you in no time...

We want to ensure that your order arrives safely and promptly. Below you'll find all the details you need about our delivery process, including timelines, shipping methods, and any additional information to help make your experience smooth and hassle-free. If you have any questions, don’t hesitate to get in touch!

Delivery Charges

FREE - Any order over £500 to a delivery address that's within 30 miles of any one of our 7 stores. This will be automatically calculated in the checkout.

£20 - Any order under £500 to a delivery address that's within 30 miles of any one of our 7 stores. This will be automatically calculated in the checkout.

£50 - Any amount of items, to anywhere in the country, regardless of spend level and distance from our Stores.

1-Man / Quick Service

Smaller items like Bedside Tables, Lamp Tables and Coffee Tables are usually delivered on a 1-Man service. Where possible we'll endeavour to send the order out the same day but depending on the time of day the order is placed, it may be the following day. After the point of dispatch, the delivery company will contact you to advise when the item is likely to be delivered and this should be within 3 working days from the point of purchase provided the item is in-stock. In most instances we use DX for these deliveries. They will allow you the flexibility to customise your delivery date once the item/s are in their possession.

2-Man Service

Large items and multi-item orders will be delivered on our 2-Man service, as they're too large to be sent on a Next Day service which has restrictions around size and weight. Your order will be delivered by our expert delivery team, who are experienced in dealing with heavy and bulky items. As standard, they will deliver to the hallway / main entrance of your property free of charge. In most cases delivery will take place within 5-10 working days of an order being placed provided the item/s ordered are in-stock. Information relating to the exact date and time-slot for delivery will be provided by the delivery team directly once they are in possession of the furniture.

Returns and Cancellation Policy

Whether your situation has changed or you've encountered an issue with an item you've received, don’t worry—we’re here to help.

We take every precaution to ensure your furniture arrives in perfect condition, and we’re proud of our low defect rate. However, if your item arrives damaged, there’s no need to stress—we’ll arrange to collect any faulty products. We understand how frustrating it can be when a product arrives damaged, especially when you were excited to use it.

If you need to return something, here’s how you can do it.

Cancellations Pre-Delivery

Life can be unpredictable, and sometimes plans change or preferences shift. Whatever the reason, you can cancel your order at any time before delivery and receive a full refund with no questions asked.

All we ask is that you notify us in writing as soon as possible. Once we confirm the cancellation, we’ll process your refund to the original payment method. Please note, due to bank processing times, it may take up to 7 working days to see the refund in your account. Rest assured, we’ll handle our part quickly.

Our 14-Day Returns Promise (For Unwanted Items)

If your items aren’t quite what you expected, you can return them within 14 days of delivery. We ask that the items are returned in their original packaging and in the same condition you received them. We’ll arrange to collect the item within 5-10 working days using our two-person delivery service. Once the item is returned, we’ll begin processing your refund, which will be with you within 5-10 working days.

Please note, there’s a small charge for this service. Returns using our 2-Man Delivery service incur a fee of £30 per item, and for 1-Man Delivery, the fee is £15 per item. This collection fee will be deducted from your refund once the item is inspected. No additional payment will be required.

If you prefer, you can return items at your own expense. Our customer service team will provide the correct return address when finalizing your return. In this case, it’s your responsibility to ensure the item reaches us in its original condition.

Please note: we reserve the right to refuse collection if the items are not repackaged.

Our 30-Day Returns Promise (For Damaged Items)

If your item arrives damaged or with quality issues, you have 30 days to notify us. Please email enquiries@thefurniture-warehouse.com with images of the damage and your order details to help us process the return.

We will send out a replacement item via our two-person delivery service, which should arrive within 5-10 working days.

If you prefer a refund instead, you can return the damaged item for a full refund. No questions asked.

Failed Collection Fees

Each collection costs approximately £40. We understand that things can come up, and plans may change.

If you’re unable to make your scheduled collection, please let us know by 3 pm the day before, so we can reschedule.

If you don’t inform us and the collection fails on the scheduled day, a £40 fee will be charged to cover the cost of rescheduling the collection.